Clinical Problem Statements in Industrial Software

The best product teams don’t just write requirements. They take ownership of problems. They diagnose what actually matters before they commit teams, time, and technology.
In this week’s Product Coffee meetup, we’re welcoming Cavelle Benjamin, Director of Product Management at Grainger, to share how Grainger’s product teams are changing the way they define and prioritize problems using clinical problem statements.
This approach helps teams move beyond vague requests and symptom chasing, creating shared clarity around root causes, tradeoffs, and what success really looks like before solutions enter the conversation.
Join us on Wednesday, January 7 for our first Product Coffee of 2026 and hear directly from Cavelle about:
✅ What clinical problem statements are and how teams use them to create clearer, more actionable problem definitions
✅ How Grainger PMs apply the OODA loop (Observe, Orient, Decide, Act) as an overarching framework for product development
✅ How Cavelle is building and deploying AI agents to enforce discipline, maintain context, and help product teams work more consistently at scale