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The Right Questions: Uncovering Insights to Drive Business Value

June 12 @ 7:30 am - 9:00 am

The Right Questions

Are you ready to transform your customer research game? Join us for an engaging panel discussion featuring top product management leaders from Randall-Reilly, Best Buy, and Honeywell Building Systems. In this session, we’ll delve into the art and science of asking the right questions to uncover deep customer insights that can drive significant business value.

Our expert panelists—Keely Funkhouser, VP of Product at Randall-Reilly, Kevin Washington, Director of Product at Best Buy, and Kalpesh Nanjii, CPO at Honeywell Building Systems—will share their experiences and strategies for mastering customer research and interviews.

Key Takeaways:

🗝️ Getting Past the First Answer to the Real Insights:
Learn how leaders dig deeper and uncover the true motivations and needs of their customers.
🌟 The Mindset for Connecting Customer Outcomes to Business Outcomes:
Understand how to link customer insights directly to your business goals and objectives.
💬 Effective Communication with Stakeholders:
Gain strategies for effectively communicating research findings and ensuring stakeholder alignment.
Product Coffee panel discussions are highly interactive. We love audience participation and real-time Q&A. Bring your questions and challenges to get personalized advice from our expert panelists!

Don’t miss this opportunity to power up your customer research skills and make sure your products are driving real business value!

This event is included for free with a Product Coffee Premium membership. If you aren’t already a member, join today!


June 12
7:30 am - 9:00 am
Event Category:

Product Coffee Sponsors