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SUMMARY:David Dean - AI\, Judgment\, and the Work We Don't Document
DESCRIPTION:Join David Dean\, author of An Inbox Between Us\, as he sits down with Allison Herbert\, our very own Product Coffee Librarian\, to talk about what happens when AI enters the space between the organization we document and the organization we actually live in every day. \nMost organizations have process maps\, org charts\, goals\, and operating models. They also have the reality of how work gets done: spreadsheets\, workarounds\, judgment calls\, undocumented expertise\, Slack threads\, hallway conversations\, and the people quietly carrying the context that keeps everything moving. \nAI works with the information it’s given. That means it can help surface patterns that were previously hidden\, scattered\, or simply accepted as part of the job. It can also expose broken processes\, unclear accountability\, invisible work\, and places where automation may amplify problems rather than solve them. \nDavid and Allison will explore what AI reveals about how organizations actually function\, where judgment and accountability still matter\, and the role invisible work plays in keeping things moving. \nWe’re also excited to make this our kickoff discussion for the next Product Coffee Book Club selection\, giving members a chance to meet David\, hear the story behind the book\, and begin exploring its ideas before we dive deeper together. \nIf you’re a product manager\, product leader\, or anyone working through the realities of AI adoption inside a complex organization\, I think you’ll find this discussion both practical and thought-provoking. \n\n\nThis event is included for free with a Product Coffee Premium membership. If you aren’t already a member\, join today! \n  \nRegister
URL:https://productcoffee.com/event/david-dean-ai-judgment-and-the-work-we-dont-document/
CATEGORIES:Bookclub
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SUMMARY:Customer Conversations Book Club
DESCRIPTION:Steve Johnson’s Customer Conversations: A Product Manager’s Superpower makes the case that talking directly with customers isn’t just research. It’s a core leadership behavior that builds your credibility and sharpens your judgment. \nThe book demystifies the whole process. It shows why secondhand intelligence (sales reports\, support tickets\, analytics) can’t replace direct conversation. As Johnson puts it: “A direct conversation lets you hear context\, feel hesitation\, and notice what triggers emotion. That’s not trivia. That’s strategy.” \nThere’s also a sharp chapter on AI’s role in product work. Johnson’s take: if you use AI to free up time for more customer conversations\, great. If you use it to avoid those conversations\, you’re building on sand. \nWhy join this series? \nWhen you avoid customer conversations\, you outsource judgment. This book removes the mystery and helps you build a habit of making customer insights your source of truth. It’s practical\, not preachy\, and it gives you a framework for conversations that reveal what customers actually need instead of what you assume they want. \nGet the book: https://amzn.to/4tSfNCX \nJoin Bookclub for Invites
URL:https://productcoffee.com/event/customer-conversations-book-club/2026-06-05/
LOCATION:Virtual Product Coffee Meetup
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ORGANIZER;CN="Product Coffee":MAILTO:info@productcoffee.com
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