David Dean – AI, Judgment, and the Work We Don’t Document
Kick off our next Product Coffee Book Club with author David Dean and a timely discussion on AI at work.

Kick off our next Product Coffee Book Club with author David Dean and a timely discussion on AI at work.
Steve Johnson's Customer Conversations: A Product Manager's Superpower makes the case that talking directly with customers isn't just research. It's a core leadership behavior that builds your credibility and sharpens your judgment. The book demystifies the whole process. It shows why secondhand intelligence (sales reports, support tickets, analytics) can't replace direct conversation. As Johnson puts...
What breaks when personal AI workflows go multiplayer, and what PMs need to keep owning as teams bring agents to work.